Terms & Conditions

Shipping Policy:


U.S.A. and Canada:
Free Domestic shipping everyday! Orders are shipped via USPS Priority Flat Rate. Please allow 6-8 business days for delivery.

SIWEL® handbags are made to order unless stock is already on hand. Orders may take up to 2 weeks for delivery. Orders placed over the weekend will not be processed until the following Monday. Orders placed on national holidays will not be processed until the following business day.

International Orders:
Minimum charge for International Orders is $28.00 plus $7.00 per additional item. International rates are subject to change based on delivery location and changes in parcel rates.
You will be notified via e-mail and asked to confirm your order if changes in rates apply to your order.

Return Policy:
All returns must be authorized by SIWEL® via our Contact Page.
Return requests must be made within seven days from receipt of delivery.
All returns must be received within seven days of email issued return authorization.

SIWEL® has the right to refuse return of goods that do not meet return policy requirements. The item cost will be refunded but not the original shipping. Items should be returned new, unused and with all SIWEL® hang tags still attached. Where provided, dust bags and leather tags should be attached and included with your return. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

All merchandise purchased “On Sale” or purchased at a discounted price are FINAL SALE. No exchanges or refunds.

How to return an item:
1. Contact us {HERE} and we will issue a return authorization number.
2. Before sealing the return package, *please make sure the return authorization number is written clearly on the outside of the package*. If possible, also include a printed copy of the email in the package. Following these steps will ensure that we are able to process your return and credit your account as quickly as possible.
3. Merchandise must be shipped securely packaged, pre-paid and must require a receiving signature within 7 days of receipt of return authorization. SIWEL® does not pay for shipping cost for returned packages.

We recommend that all return packages be shipped via UPS, FedEx, or insured parcel post. Please consider purchasing insurance for the return package as SIWEL® does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled.

SIWEL® will process the refund within 5 business days upon receiving the package.
Please note: All SIWEL® handbags are created by hand and therefore slight irregularities may occur. 

 

Privacy Policy

We at SIWEL® respect your privacy. The information you share with us
during checkout and signing up to our LIST will not be shared with
any other parties.

If you have any additional questions, please contact us through our contact page

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